<rant>Well, in the beginning they were charging 10$ p&h to Canadians then after the 3rd book dropped it, as they could send things for free leaving some us supporting the company with $30 and nothing to show for it.
Some people joined something called Citizens with promises made and never delivered.
Sometimes, they would send people on a pre-payment plan the same book 2 or 3 times and you were forced to send things back at your own expense and you were still charged for the items p&h and they never got around to refund money (only taking credit for further books).
The pre-payment plan never included Fire, Fusion & Steel and when one tried to order it from the website, it was strangely not aviable.
They folded with people left in the lurch with monies never refunded. It took them months to get product out and when it did they would not accept exchanges for botched products ie. pages upside down.
Their site frequently crashed whilst processing an online payment that sometimes resulted in a double payment. They did not keep to a production schedule that they posted creating false expectations.
Communication between designers & fans was almost non-existant, as designers did the heck they liked even if it was in flagant violation of the principles set out in the Vision & Mission statement. </rant>
We now resume regular programming...
Some people joined something called Citizens with promises made and never delivered.
Sometimes, they would send people on a pre-payment plan the same book 2 or 3 times and you were forced to send things back at your own expense and you were still charged for the items p&h and they never got around to refund money (only taking credit for further books).
The pre-payment plan never included Fire, Fusion & Steel and when one tried to order it from the website, it was strangely not aviable.
They folded with people left in the lurch with monies never refunded. It took them months to get product out and when it did they would not accept exchanges for botched products ie. pages upside down.
Their site frequently crashed whilst processing an online payment that sometimes resulted in a double payment. They did not keep to a production schedule that they posted creating false expectations.
Communication between designers & fans was almost non-existant, as designers did the heck they liked even if it was in flagant violation of the principles set out in the Vision & Mission statement. </rant>
We now resume regular programming...